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IT support is used to describe the various services that organizations offer to users of technology products or services. It can be divided into two categories: hardware and software. Hardware support covers the physical components of a system, such as servers, workstations, and networking equipment. Software support deals with the programs that run on these devices. Both of these support categories are extremely important to every business.
There are many different types of IT support services, but some common ones include technical assistance, training, and software updates. Technical assistance is usually provided by IT professionals who can help users troubleshoot problems with their systems. Training helps your staff to learn how to use new features or functions in their software or hardware. Software updates provide users with new versions of programs that fix bugs or add new features.
You may find that you are stretched thin of your time, so you may not have enough time to do the big and small IT tasks. That is why Outside IT Support exists – to make sure you have enough time to do your work. Without worrying about the small stuff. Both hardware support and software support can be outsourced, so you can have others take the jobs you simply don’t have time for.
Watch this video to find out more about IT Support services. Find out more about IT Support through our other resources on our page, to help guide you to your IT support decisions.
Here at Jera, we are cybersecurity specialists for small to medium businesses (SMBs). We are here to help with all your business needs.