Telecoms Pricing

Choose your telecoms solution

Phoenix Call is a market-leading hosted telephony platform, delivering the full suite of Unified Communications features, integrations, and fully supported hardware to deliver effective hybrid working for your team.

  • Improve Hybrid Working
  • Improve Customer Service
  • Grow and Enhance Cross-Team Collaboration
  • Increase Employee Productivity and Satisfaction
  • Make it Easier to Reach More Customers
SCHEDULE A CALL

Choose the plan that's right for you

Phoenix Call Lite

Unified Communications designed for smaller businesses and start-ups.

From £10

User / Month CALL NOW
IOS and Android soft clients for mobile phones.
Mobile Client
Add direct dial numbers to individual team members.
Direct Dials
The soft client is available Windows and Mac operating systems
Mac and Windows Client
Our secure, web-based portal enables you to perform a wide range of administrative duties from anywhere. Add extensions and hunt groups, make configuration changes to call routing, control end-user features, maintain centralised contact directories, and far more.
Secure Administration Portal
Benefit from automatic call recording of all inbound and outbound calls, with 90-days secure storage included.
Call Recording
Assign geographical numbers, with numbering available for over 65 international destinations.
International and Geographic Numbers
Deliver an enhanced experience for inbound calls and control which phones ring based on departments or other criteria.
Hunt Groups and Auto Attendant
UK based helpdesk support for telephony related problems.
Telecoms Support
Forward calls with ease and flexibility so you never miss a call at home or on the move.
Call Forwarding
Voicemail is an answering service that answers calls when you're away from the phone or engaged on another call. Record personal greetings.
Voicemail and Personal Greetings
Calls to UK mobile numbers are Included. Minutes are per user and can be pooled across your team. (Exclusions apply)
Included Mobile Calls: 500 minutes
Calls to UK landline numbers are Included. Minutes are per user and can be pooled across your team. (Exclusions apply)
Included UK Calls: 500 minutes
Phoenix call is compatible with handsets and conference devices from all the leading manufacturers, catering for all budgets. Yealink, Gigaset, Grandstream, Jabra, Poly, and EPOS
Desk Phones
Instantly and automatically receive an email with a text transcription of any voicemail you receive.
Voicemail to Email Transcription
Optional integration with our Atmos compliance suite ensures adherence with regulations such as MIFID II and PCI.
Compliant Call Recording
Contact centre supervisors can leverage a wealth of statistics to quickly analyse performance, such as calls answered, talk time, wait times, unanswered calls, and more. And with all data presented graphically, everything can be easily digested live or reported on historically.
Call Monitoring & Intervention
Enable supervisors to support agents and customers with escalation requests, call listen/whisper, and barge.
Supervisory Management
Enables your contact centre employees to sign into and respond to inbound calls, and view the status of other agents and calls pending in their associated call queues.
Call Agents
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Intelligent Call Queues
Chat with colleagues and share files instantly.
Instant Messaging & Presence
Enhance business communications by voice enabling Microsoft Teams or add in Compliant call recording.
Microsoft Teams Integration
Collaborate with colleagues using voice and video through our Communicator app. Share screens and panes to enhance remote meetings and collaborate better.
Voice & Video Conferencing
Our platform is plug-and-play ready for integration with Salesforce, Teams, Microsoft Dynamics, Sugar CRM, Hubspot, Zendesk, Bullhorn, Pipedrive, Suite CRM, Zoho and Vtiger, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both ‘click-to-dial’ and ‘screen pop’ functionality.
CRM integration
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Call Queuing & Parking
Maintain a global company directory of your team or contacts.
Directory Services & Click-to-dial
Share screens and panes to enhance remote meetings and collaborate better.
Screen Sharing
Benefit from live call statistics, enabling you to report live on any data you need to ensure contact centre performance and customer satisfaction.
Wallboards
Phoenix Call Centre

Unified Communications designed for smaller businesses and start-ups.

From £20

User / Month CALL NOW
IOS and Android soft clients for mobile phones.
Mobile Client
Our secure, web-based portal enables you to perform a wide range of administrative duties from anywhere. Add extensions and hunt groups, make configuration changes to call routing, control end-user features, maintain centralised contact directories, and far more.
Secure Administration Portal
Contact centre supervisors can leverage a wealth of statistics to quickly analyse performance, such as calls answered, talk time, wait times, unanswered calls, and more. And with all data presented graphically, everything can be easily digested live or reported on historically.
Call Monitoring & Intervention
Enable supervisors to support agents and customers with escalation requests, call listen/whisper, and barge.
Supervisory Management
Enables your contact centre employees to sign into and respond to inbound calls, and view the status of other agents and calls pending in their associated call queues.
Call Agents
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Intelligent Call Queues
Collaborate with colleagues using voice and video through our Communicator app. Share screens and panes to enhance remote meetings and collaborate better.
Voice & Video Conferencing
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Call Queuing & Parking
Maintain a global company directory of your team or contacts.
Directory Services & Click-to-dial
Share screens and panes to enhance remote meetings and collaborate better.
Screen Sharing
UK based helpdesk support for telephony related problems.
Telecoms Support
Benefit from automatic call recording of all inbound and outbound calls, with 90-days secure storage included.
Call Recording
The soft client is available Windows and Mac operating systems
Mac and Windows Client
Assign geographical numbers, with numbering available for over 65 international destinations.
International and Geographic Numbers
Deliver an enhanced experience for inbound calls and control which phones ring based on departments or other criteria.
Hunt Groups and Auto Attendant
Add direct dial numbers to individual team members.
Direct Dials
Forward calls with ease and flexibility so you never miss a call at home or on the move.
Call Forwarding
Instantly and automatically receive an email with a text transcription of any voicemail you receive.
Voicemail to Email Transcription
Voicemail is an answering service that answers calls when you're away from the phone or engaged on another call. Record personal greetings.
Voicemail and Personal Greetings
Calls to UK mobile numbers are Included. Minutes are per user and can be pooled across your team. (Exclusions apply)
Included Mobile Calls: 2000 minutes
Calls to UK landline numbers are Included. Minutes are per user and can be pooled across your team. (Exclusions apply)
Included UK Calls: 2000 minutes
Phoenix call is compatible with handsets and conference devices from all the leading manufacturers, catering for all budgets. Yealink, Gigaset, Grandstream, Jabra, Poly, and EPOS
Desk Phones
Benefit from live call statistics, enabling you to report live on any data you need to ensure contact centre performance and customer satisfaction.
Wallboards

Special Offer!

Chat with colleagues and share files instantly.
Instant Messaging & Presence
Our platform is plug-and-play ready for integration with Salesforce, Teams, Microsoft Dynamics, Sugar CRM, Hubspot, Zendesk, Bullhorn, Pipedrive, Suite CRM, Zoho and Vtiger, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both ‘click-to-dial’ and ‘screen pop’ functionality.
CRM integration
Enhance business communications by voice enabling Microsoft Teams or add in Compliant call recording.
Microsoft Teams Integration
Optional integration with our Atmos compliance suite ensures adherence with regulations such as MIFID II and PCI.
Compliant Call Recording: Add-on

FAQ

Which package is best for me?

Each organisation is different, so our team takes great pride in helping you set out the right strategy for your business. Contact our sales representatives to learn more about what our telecoms could do for your business.

Can I transfer my numbers?

Of course, if you have DDI numbers that you wish to keep, but want to reduce the number of landlines you have, we can transfer your existing numbers to VoIP. They are then with you for life and can be used from any office and any location.  For example, you can have London numbers piped to your office in Edinburgh, and there is no charge!

How else can I save on telecoms costs?

Not only do you save on call charges, but line rental is free and DDI numbers are significantly cheaper too!  This means you can reduce the number of landlines in your business, as well as getting additional services and features.

How do I know I am making a VoIP call or a landline call?

Normally you shouldn’t be able to tell the difference, the system can be configured to automatically route certain calls (such as international calls) over VoIP, but others over landlines. You can however, manually select your outgoing route, if you wish, when you dial the number.

If I call on VoIP does the other person need to be on VoIP also?

No, if you are calling another VoIP user, then the call is completely free. However, you can call any landline or mobile, anywhere in the world. These calls are typically around 1p per minute.

Will I save money on my phone bills?

Yes, by routing calls via VoIP, your telephone bills can be reduced dramatically. This is especially true for long-distance and international calls.

Are there any connection fees?

No

Is this an approved service?

Absolutely. Ofcom regulates the telecoms sector, which was fully deregulated in 2006.

Read about it at http://www.ofcom.org.uk/telecoms/

How is pricing calculated?

Pricing is custom. We cannot set a clear price for this service like many of our other services this is because Telecoms has many distinct aspects that need to be considered like how many handsets you will need and what type of handset you will need.

Can I change my package when I want?

We know that circumstances change so, if you feel that you need to change your Telecoms packages there is no need to worry. Our Telecoms packages are highly flexible so that we can provide the perfect roadmap for your business. If you want to change some aspects of your Telecoms package you can easily get in touch with a member of our team.

What is involved in the set up process?

We have all been stressed when setting up a bit of complicated new tech. Don’t stress our professional Telecoms engineers will take care of everything and help you understand the process so that you can focus on the important work in your business.

Are there any hidden costs?

We believe in transparency so there are no annoying hidden fees. We will build your Telecoms package around you and your business. Both parties being part of the process helps us understand your business needs and gives you control over your Telecoms so that you have trust in it because at the end of the day it is you will be the one using it.

Are you ready to use IT to solve your business problems?