Phoenix Call is a market-leading hosted telephony platform, delivering the full suite of Unified Communications features, integrations, and fully supported hardware to deliver effective hybrid working for your team.
The soft client is available Windows and Mac operating systems
Mac and Windows Client
Phoenix call is compatible with handsets and conference devices from all the leading manufacturers, catering for all budgets. Yealink, Gigaset, Grandstream, Jabra, Poly, and EPOS
Desk Phones
Calls to UK landline numbers are Included. Minutes are per user and can be pooled across your team. (Exclusions apply)
Included UK Calls
Calls to UK mobile numbers are Included. Minutes are per user and can be pooled across your team. (Exclusions apply)
Included Mobile Calls
Voicemail is an answering service that answers calls when you're away from the phone or engaged on another call. Record personal greetings.
Voicemail and Personal Greetings
Instantly and automatically receive an email with a text transcription of any voicemail you receive.
Voicemail to Email Transcription
Forward calls with ease and flexibility so you never miss a call at home or on the move.
Call Forwarding
Add direct dial numbers to individual team members.
Direct Dials
Deliver an enhanced experience for inbound calls and control which phones ring based on departments or other criteria.
Hunt Groups and Auto Attendant
Assign geographical numbers, with numbering available for over 65 international destinations.
International and Geographic Numbers
Benefit from automatic call recording of all inbound and outbound calls, with 90-days secure storage included.
Call Recording
Our secure, web-based portal enables you to perform a wide range of administrative duties from anywhere. Add extensions and hunt groups, make configuration changes to call routing, control end-user features, maintain centralised contact directories, and far more.
Secure Administration Portal
UK based helpdesk support for telephony related problems.
Telecoms Support
Share screens and panes to enhance remote meetings and collaborate better.
Screen Sharing
Maintain a global company directory of your team or contacts.
Directory Services & Click-to-dial
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Call Queuing & Parking
Chat with colleagues and share files instantly.
Instant Messaging & Presence
Our platform is plug-and-play ready for integration with Salesforce, Teams, Microsoft Dynamics, Sugar CRM, Hubspot, Zendesk, Bullhorn, Pipedrive, Suite CRM, Zoho and Vtiger, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both ‘click-to-dial’ and ‘screen pop’ functionality.
CRM integration
Collaborate with colleagues using voice and video through our Communicator app. Share screens and panes to enhance remote meetings and collaborate better.
Voice & Video Conferencing
Enhance business communications by voice enabling Microsoft Teams or add in Compliant call recording.
Microsoft Teams Integration
Optional integration with our Atmos compliance suite ensures adherence with regulations such as MIFID II and PCI.
Compliant Call Recording
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Intelligent Call Queues
Enables your contact centre employees to sign into and respond to inbound calls, and view the status of other agents and calls pending in their associated call queues.
Call Agents
Enable supervisors to support agents and customers with escalation requests, call listen/whisper, and barge.
Supervisory Management
Contact centre supervisors can leverage a wealth of statistics to quickly analyse performance, such as calls answered, talk time, wait times, unanswered calls, and more. And with all data presented graphically, everything can be easily digested live or reported on historically.
Call Monitoring & Intervention
Benefit from live call statistics, enabling you to report live on any data you need to ensure contact centre performance and customer satisfaction.
Wallboards
Phoenix Call Lite
Unified Communications designed for smaller businesses and start-ups.
Add direct dial numbers to individual team members.
Direct Dials
The soft client is available Windows and Mac operating systems
Mac and Windows Client
Our secure, web-based portal enables you to perform a wide range of administrative duties from anywhere. Add extensions and hunt groups, make configuration changes to call routing, control end-user features, maintain centralised contact directories, and far more.
Secure Administration Portal
Benefit from automatic call recording of all inbound and outbound calls, with 90-days secure storage included.
Call Recording
Assign geographical numbers, with numbering available for over 65 international destinations.
International and Geographic Numbers
Deliver an enhanced experience for inbound calls and control which phones ring based on departments or other criteria.
Hunt Groups and Auto Attendant
UK based helpdesk support for telephony related problems.
Telecoms Support
Forward calls with ease and flexibility so you never miss a call at home or on the move.
Call Forwarding
Voicemail is an answering service that answers calls when you're away from the phone or engaged on another call. Record personal greetings.
Voicemail and Personal Greetings
Calls to UK mobile numbers are Included. Minutes are per user and can be pooled across your team. (Exclusions apply)
Included Mobile Calls: 500 minutes
Calls to UK landline numbers are Included. Minutes are per user and can be pooled across your team. (Exclusions apply)
Included UK Calls: 500 minutes
Phoenix call is compatible with handsets and conference devices from all the leading manufacturers, catering for all budgets. Yealink, Gigaset, Grandstream, Jabra, Poly, and EPOS
Desk Phones
Instantly and automatically receive an email with a text transcription of any voicemail you receive.
Voicemail to Email Transcription
Optional integration with our Atmos compliance suite ensures adherence with regulations such as MIFID II and PCI.
Compliant Call Recording
Contact centre supervisors can leverage a wealth of statistics to quickly analyse performance, such as calls answered, talk time, wait times, unanswered calls, and more. And with all data presented graphically, everything can be easily digested live or reported on historically.
Call Monitoring & Intervention
Enable supervisors to support agents and customers with escalation requests, call listen/whisper, and barge.
Supervisory Management
Enables your contact centre employees to sign into and respond to inbound calls, and view the status of other agents and calls pending in their associated call queues.
Call Agents
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Intelligent Call Queues
Chat with colleagues and share files instantly.
Instant Messaging & Presence
Enhance business communications by voice enabling Microsoft Teams or add in Compliant call recording.
Microsoft Teams Integration
Collaborate with colleagues using voice and video through our Communicator app. Share screens and panes to enhance remote meetings and collaborate better.
Voice & Video Conferencing
Our platform is plug-and-play ready for integration with Salesforce, Teams, Microsoft Dynamics, Sugar CRM, Hubspot, Zendesk, Bullhorn, Pipedrive, Suite CRM, Zoho and Vtiger, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both ‘click-to-dial’ and ‘screen pop’ functionality.
CRM integration
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Call Queuing & Parking
Maintain a global company directory of your team or contacts.
Directory Services & Click-to-dial
Share screens and panes to enhance remote meetings and collaborate better.
Screen Sharing
Benefit from live call statistics, enabling you to report live on any data you need to ensure contact centre performance and customer satisfaction.
Assign geographical numbers, with numbering available for over 65 international destinations.
International and Geographic Numbers
Collaborate with colleagues using voice and video through our Communicator app. Share screens and panes to enhance remote meetings and collaborate better.
Voice & Video Conferencing
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Call Queuing & Parking
Maintain a global company directory of your team or contacts.
Directory Services & Click-to-dial
Share screens and panes to enhance remote meetings and collaborate better.
Screen Sharing
UK based helpdesk support for telephony related problems.
Telecoms Support
Our secure, web-based portal enables you to perform a wide range of administrative duties from anywhere. Add extensions and hunt groups, make configuration changes to call routing, control end-user features, maintain centralised contact directories, and far more.
Secure Administration Portal
The soft client is available Windows and Mac operating systems
Mac and Windows Client
Benefit from automatic call recording of all inbound and outbound calls, with 90-days secure storage included.
Call Recording
Deliver an enhanced experience for inbound calls and control which phones ring based on departments or other criteria.
Hunt Groups and Auto Attendant
Add direct dial numbers to individual team members.
Direct Dials
Forward calls with ease and flexibility so you never miss a call at home or on the move.
Call Forwarding
Instantly and automatically receive an email with a text transcription of any voicemail you receive.
Voicemail to Email Transcription
Voicemail is an answering service that answers calls when you're away from the phone or engaged on another call. Record personal greetings.
Voicemail and Personal Greetings
Calls to UK mobile numbers are Included. Minutes are per user and can be pooled across your team. (Exclusions apply)
Included Mobile Calls: 2000 minutes
Calls to UK landline numbers are Included. Minutes are per user and can be pooled across your team. (Exclusions apply)
Included UK Calls: 2000 minutes
Phoenix call is compatible with handsets and conference devices from all the leading manufacturers, catering for all budgets. Yealink, Gigaset, Grandstream, Jabra, Poly, and EPOS
Desk Phones
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Intelligent Call Queues
Enables your contact centre employees to sign into and respond to inbound calls, and view the status of other agents and calls pending in their associated call queues.
Call Agents
Enable supervisors to support agents and customers with escalation requests, call listen/whisper, and barge.
Supervisory Management
Contact centre supervisors can leverage a wealth of statistics to quickly analyse performance, such as calls answered, talk time, wait times, unanswered calls, and more. And with all data presented graphically, everything can be easily digested live or reported on historically.
Call Monitoring & Intervention
Benefit from live call statistics, enabling you to report live on any data you need to ensure contact centre performance and customer satisfaction.
Wallboards
Special Offer!
Chat with colleagues and share files instantly.
Instant Messaging & Presence
Our platform is plug-and-play ready for integration with Salesforce, Teams, Microsoft Dynamics, Sugar CRM, Hubspot, Zendesk, Bullhorn, Pipedrive, Suite CRM, Zoho and Vtiger, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both ‘click-to-dial’ and ‘screen pop’ functionality.
CRM integration
Enhance business communications by voice enabling Microsoft Teams or add in Compliant call recording.
Microsoft Teams Integration
Optional integration with our Atmos compliance suite ensures adherence with regulations such as MIFID II and PCI.
Our secure, web-based portal enables you to perform a wide range of administrative duties from anywhere. Add extensions and hunt groups, make configuration changes to call routing, control end-user features, maintain centralised contact directories, and far more.
Secure Administration Portal
Contact centre supervisors can leverage a wealth of statistics to quickly analyse performance, such as calls answered, talk time, wait times, unanswered calls, and more. And with all data presented graphically, everything can be easily digested live or reported on historically.
Call Monitoring & Intervention
Enable supervisors to support agents and customers with escalation requests, call listen/whisper, and barge.
Supervisory Management
Enables your contact centre employees to sign into and respond to inbound calls, and view the status of other agents and calls pending in their associated call queues.
Call Agents
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Intelligent Call Queues
Collaborate with colleagues using voice and video through our Communicator app. Share screens and panes to enhance remote meetings and collaborate better.
Voice & Video Conferencing
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Call Queuing & Parking
Maintain a global company directory of your team or contacts.
Directory Services & Click-to-dial
Share screens and panes to enhance remote meetings and collaborate better.
Screen Sharing
UK based helpdesk support for telephony related problems.
Telecoms Support
Benefit from automatic call recording of all inbound and outbound calls, with 90-days secure storage included.
Call Recording
The soft client is available Windows and Mac operating systems
Mac and Windows Client
Assign geographical numbers, with numbering available for over 65 international destinations.
International and Geographic Numbers
Deliver an enhanced experience for inbound calls and control which phones ring based on departments or other criteria.
Hunt Groups and Auto Attendant
Add direct dial numbers to individual team members.
Direct Dials
Forward calls with ease and flexibility so you never miss a call at home or on the move.
Call Forwarding
Instantly and automatically receive an email with a text transcription of any voicemail you receive.
Voicemail to Email Transcription
Voicemail is an answering service that answers calls when you're away from the phone or engaged on another call. Record personal greetings.
Voicemail and Personal Greetings
Calls to UK mobile numbers are Included. Minutes are per user and can be pooled across your team. (Exclusions apply)
Included Mobile Calls: 2000 minutes
Calls to UK landline numbers are Included. Minutes are per user and can be pooled across your team. (Exclusions apply)
Included UK Calls: 2000 minutes
Phoenix call is compatible with handsets and conference devices from all the leading manufacturers, catering for all budgets. Yealink, Gigaset, Grandstream, Jabra, Poly, and EPOS
Desk Phones
Benefit from live call statistics, enabling you to report live on any data you need to ensure contact centre performance and customer satisfaction.
Wallboards
Special Offer!
Chat with colleagues and share files instantly.
Instant Messaging & Presence
Our platform is plug-and-play ready for integration with Salesforce, Teams, Microsoft Dynamics, Sugar CRM, Hubspot, Zendesk, Bullhorn, Pipedrive, Suite CRM, Zoho and Vtiger, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both ‘click-to-dial’ and ‘screen pop’ functionality.
CRM integration
Enhance business communications by voice enabling Microsoft Teams or add in Compliant call recording.
Microsoft Teams Integration
Optional integration with our Atmos compliance suite ensures adherence with regulations such as MIFID II and PCI.
Each organisation is different, so our team takes great pride in helping you set out the right strategy for your business. Contact our sales representatives to learn more about what our telecoms could do for your business.
Can I transfer my numbers?
Of course, if you have DDI numbers that you wish to keep, but want to reduce the number of landlines you have, we can transfer your existing numbers to VoIP. They are then with you for life and can be used from any office and any location. For example, you can have London numbers piped to your office in Edinburgh, and there is no charge!
How else can I save on telecoms costs?
Not only do you save on call charges, but line rental is free and DDI numbers are significantly cheaper too! This means you can reduce the number of landlines in your business, as well as getting additional services and features.
How do I know I am making a VoIP call or a landline call?
Normally you shouldn’t be able to tell the difference, the system can be configured to automatically route certain calls (such as international calls) over VoIP, but others over landlines. You can however, manually select your outgoing route, if you wish, when you dial the number.
If I call on VoIP does the other person need to be on VoIP also?
No, if you are calling another VoIP user, then the call is completely free. However, you can call any landline or mobile, anywhere in the world. These calls are typically around 1p per minute.
Will I save money on my phone bills?
Yes, by routing calls via VoIP, your telephone bills can be reduced dramatically. This is especially true for long-distance and international calls.
Are there any connection fees?
No
Is this an approved service?
Absolutely. Ofcom regulates the telecoms sector, which was fully deregulated in 2006.
Read about it at http://www.ofcom.org.uk/telecoms/
How is pricing calculated?
Pricing is custom. We cannot set a clear price for this service like many of our other services this is because Telecoms has many distinct aspects that need to be considered like how many handsets you will need and what type of handset you will need.
Can I change my package when I want?
We know that circumstances change so, if you feel that you need to change your Telecoms packages there is no need to worry. Our Telecoms packages are highly flexible so that we can provide the perfect roadmap for your business. If you want to change some aspects of your Telecoms package you can easily get in touch with a member of our team.
What is involved in the set up process?
We have all been stressed when setting up a bit of complicated new tech. Don’t stress our professional Telecoms engineers will take care of everything and help you understand the process so that you can focus on the important work in your business.
Are there any hidden costs?
We believe in transparency so there are no annoying hidden fees. We will build your Telecoms package around you and your business. Both parties being part of the process helps us understand your business needs and gives you control over your Telecoms so that you have trust in it because at the end of the day it is you will be the one using it.
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What clients say about us
01/07
Lisa Kwiecinska
Onestop IT oversee all of our IT infrastructure and are extremely proactive in suggesting innovations to keep us ahead of the game. I get lots of calls from IT companies offering their services, but Onestop has become part of RZ Group, and we’d never switch to another provider. They’re evolving too, with new people adding their expertise to the team, and we know we can trust Onestop to get the job done.
MV Commercial
We've been using Onestop IT for a number of years and have always found their service second to none. Taking ownership of our IT problems and seeing them through to the end. A start to end quality service.
Newtown Renovations
We have recently started working with Onestop IT. Customer service is excellent and if there are any issues they are in constant contact with updates and solutions. I would highly recommend Onestop IT.
Alan Smith
The Onestop IT team have been nothing short of excellent and their patience with me has been saint-like. Thanks for all your help.
Blairmore Farm
We initially looked at replacing our existing VOIP phone system as the clarity of the calls were prohibiting our high standards of customer service and the costs were becoming increasingly prohibitive for us as a small business to utilise all the functions that we found that we were needing. We contacted Onestop IT with our service requirements and they swiftly came back with the CallSwitch option. The brilliant thing about this was that the basic package covered all our needs. The consultation process and help with our questions was second to none and made our decision such an easy one. The system was ordered, porting of our number was brilliantly handled by Megan and the installation of the phone system by Hamzah was swift and hugely successful. Within a matter of hours our new system was up and running. Any follow-up questions that we had including the set up of soft phones on mobile devices has proved this to be one of our best business decisions this year. We would highly recommend this phone system. The clarity of the conversations we have with our customers and the utility of the system are brilliant. We look forward to expanding this system throughout our business in time.
Niall Iain
We’ve grown up with Onestop IT, and I’ve got a very good relationship with them. They understand me and immediately deal with things that need to be dealt with. I don’t know how demanding I am as a customer, but we’ve got a great working relationship, and that’s invaluable. I regularly recommend them to others.
Lorraine Hunter
The new system and handsets are great, and on the Wifi front Onestop IT have installed an open network for customer use, and a second secure network for pop-up retailers. The project has been very successful with both aspects now up and running well. Onestop IT were always on hand to sort things out and offer us options on how we could adapt things to suit the way our business works. We would definitely recommend them to other companies.
Are you ready to use IT to solve your business problems?