Managed IT Support Scotland: How do I Know What’s Right for Me?

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Table of Contents

  1. What is IT Support?  
  2. What are Managed IT Services?  
  3. Do you need IT Support or Managed Services in the Scotland area?  

Outsourcing IT Support Services in Scotland is a wise move for SMEs. There are numerous IT Support providers covering Edinburgh, Aberdeen, Glasgow and central Scotland areas and they all package their services in different ways. At Jera we provide a wealth of products and support to meet the needs of our SME IT customers. Broadly speaking our IT Services divide into IT Support and Managed IT Services. We work with each customer to create an individual package of services that meets their needs, often pulling in elements of both IT Support and Managed Services.  

What is IT Support? section_1

IT Support refers to technical support and assistance with computers and other IT products. The support is provided by our team of talented IT Support Engineers working on our IT Support Scotland based Service Desk. 

IT Support also covers consultancy on new IT projects and upgrades, along with procurement and configuration of new equipment. 

What are Managed IT Services? section_2

Managed IT Services typically supplement IT Support Services. These aspects of the service often operate 24/7 and our customers select those which they need: 

Do you need IT Support or Managed Services in the Scotland area? section_3

We work with customers to identify the services which their business needs. Most of our customers have IT Support services in place which are supplemented by key Managed Services to address a specific need. We meet with our customers regularly to review their services and adapt them if necessary. Contact us today for a chat about how we can help you? 

 


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