IT Support Pricing

How much does IT support cost?

It can be difficult to understand exactly what it is you need when it comes to IT support. We have provided you with information on our wide range of IT support packages below to help you understand what level of support your business needs. Our transparent pricing model makes your customer journey straightforward and stress free.

  • Keep your business running smoothly so you can focus on what’s important
  • Save time and money wasted on dealing with failing IT
  • Take care of your IT without having to do any work
  • Work with a team of experts who bring industry-specific knowledge
  • Finally feel confident in your IT again
SCHEDULE A CALL

Choose the plan that’s right for you

IT Care Lite

Reactive IT support for small teams that only need occasional help and advice.

from £150

a month CALL NOW
The number of hours included in each support agreement.
Included Support Time: 1 hour
Discount rate compared to ad-hoc support costs.
Discounted Labour and Project Work
Each agreement has a response time based on business hours.
Service Level Agreement (SLA)
Official office hours are typically 9am to 5pm
Office Hours Support
Minimum Term
Minimum Term: 12 months
Enhanced SLA provides a quicker response time based on urgency and impact criteria.
Enhanced Service Level Agreement (SLA)
Each month the team perform a series of proactive checks on your infrastructure to make sure everything is running, configured properly, and any risks are caught early.
Proactive Checks
For organisations where response time is critical and downtime must be minimised, priority support is a must have.
Priority Support
24 x 7 support is for those businesses that never sleep, typically manufacturing or because you have offices across the world.
24x7 Support
Unlimited support agreements have minimum user requirements.
* Minimum Users:

Special Offer!

Scheduling a regular onsite engineer visit can really improve the team's impression of IT service delivery. You can tailor the frequency of visits. Typical visit lasts around 2 hours.
Regular Engineer Visits
IT Care Priority

Proactive IT support for businesses that need the fastest response times or 24x7 service.

from £45*

user / month CALL NOW
The number of hours included in each support agreement.
Included Support Time: Unlimited
Discount rate compared to ad-hoc support costs.
Discounted Labour and Project Work
Each agreement has a response time based on business hours.
Service Level Agreement (SLA)
Official office hours are typically 9am to 5pm
Office Hours Support
Enhanced SLA provides a quicker response time based on urgency and impact criteria.
Enhanced Service Level Agreement (SLA)
Each month the team perform a series of proactive checks on your infrastructure to make sure everything is running, configured properly, and any risks are caught early.
Proactive Checks
For organisations where response time is critical and downtime must be minimised, priority support is a must have.
Priority Support
24 x 7 support is for those businesses that never sleep, typically manufacturing or because you have offices across the world.
24x7 Support
Unlimited support agreements have minimum user requirements.
* Minimum Users: 10
Minimum Term
Minimum Term: 36 months

Special Offer!

Scheduling a regular onsite engineer visit can really improve the team's impression of IT service delivery. You can tailor the frequency of visits. Typical visit lasts around 2 hours.
Regular Engineer Visits: Add-on

FAQ

Which package is best for me?

IT support for each organisation is different, so our team takes great pride in helping you select the best option for your specific business. We do this by working with you, not just for you. This helps us create the best support package possible. Contact our helpful team to learn all about our packages and what they can do for your business.

How is pricing calculated?

IT support pricing is calculated based on several factors, such as the number of assets in your IT environment and how much managed IT support your team will need. Sadly there is no set price as such because each business is different.

Can I change my package when I want?

We know that circumstances can change, so if you need more IT support, you can easily get in touch with a team member and discuss how we can best adapt our service to serve you better.

What is involved in the set-up process?

We have all been stressed when setting up some new complicated tech. Don’t stress! Our professional IT support engineers will take care of everything and help you understand the process so that you are in the know every step of the way. So you can focus on what is really important to your business.

Are there any hidden costs?

We believe in transparency, so there are no annoying hidden costs. We want to build a trusting relationship with our clients. That is why our pricing is clear and hassle-free.

Are you ready to use IT to solve your business problems?