Resources

How Technology Helps Ensure Business Processes are Efficient and Consistent
How Technology Helps Ensure Business Processes are Efficient and Consistent

Business processes are the foundation of every business. They ensure that tasks are completed in a consistent and efficient manner, and they play a vital role in ensuring that your business is successful. However, many businesses do not have an effective strategy in place to ensure their business processes are efficient and consistent.

Everything you Need to Know About Regulatory Requirements
Everything you Need to Know About Regulatory Requirements

A regulatory requirement is a law or rule that businesses must adhere to in order to operate legally. There are many different regulatory requirements, and it is important for businesses to be aware of them all.

How to Choose the Best VPN to Protect Your Business From Cyberattacks
How to Choose the Best VPN to Protect Your Business From Cyberattacks

Public networks expose your business to security threats. Switching to a VPN can greatly help in reducing those threats.

The 5 Steps for Creating a Business Continuity Plan
The 5 Steps for Creating a Business Continuity Plan

Leading a small business is a challenging endeavour. According to a January 2021 article published by Entrepreneur, 20% of small businesses fail within their first year of operation. And a staggering 50% fail within five years.

Managed IT Support Glasgow: How do I Know What’s Right for Me?
Managed IT Support Glasgow: How do I Know What’s Right for Me?
Why your Business Needs to Carry Out a Security Audit
Why your Business Needs to Carry Out a Security Audit

In our modern-day and age, cyberattacks can seem like a thing of the past. After all, we know so much more about the internet and security than we did ten years ago, right? It’s actually more nuanced than that. Though we do have more advanced technology than we once did, we also have to be on the lookout for new security risks. As new technology is being developed, so are techniques to find vulnerabilities with it. Because of this, keeping your organisation safe is about more than just using secure technology. Keeping yourself genuinely safe is a matter of keeping up-to-date with the industry.

IT help desk: From Printer Troubleshooting to Accessing Shared Drives
IT help desk: From Printer Troubleshooting to Accessing Shared Drives
9 Ways to Protect your Business from Dark Web Criminals
9 Ways to Protect your Business from Dark Web Criminals

Most people have heard of the dark web but many are unsure of what exactly it entails and why it’s so dangerous for businesses. Today, we take a look at this murky part of the internet and go through some simple steps you should take to protect your business from criminals on the dark web.

Does your Organisation Need Mobile Device Management?
Does your Organisation Need Mobile Device Management?

We’ve quickly become very dependent on our smart devices. The average Brit checks their phone 28 times a day; that’s almost twice per hour if they get 8 hours of sleep. So it’s no wonder that personal mobile devices – smartphones, tablets and laptops – have become a very common sight in the modern workplace. Not only that, but with the rise of remote working, people are doing more and more work on their own devices.

A Guide to Remote Working for your Business Model
A Guide to Remote Working for your Business Model

Remote and flexible work go hand in hand, and together, they present the future of work. As we mentioned in last week’s blog post, we might soon see half of the UK’s workforce telecommuting at least some of the time. Meanwhile, having some flexibility over the hours you work is a very attractive perk, especially for millennials, 75% of whom said they’d choose flexible working hours over a pay rise.

The Benefits of Remote Working for SMEs
The Benefits of Remote Working for SMEs

Remote and flexible working is the way of the future, and the recent Coronavirus pandemic has helped to drive this fact home for more employees and employers alike than ever before. But what are some of the specific benefits small businesses can gain from adopting remote working practices and what are the main hurdles they need to avoid?

5 Benefits of Video Learning for Staff Training
5 Benefits of Video Learning for Staff Training

It takes only a brief visit to your favourite social media site to find out what corporate training experts and marketers alike have known for a while now: video is king. With video content gaining the most views, likes and shares out of all online content, it’s no wonder it has become such a popular tool for employee training programmes. In today’s blog post we’ll take a look at some of the unique advantages of video-based learning in order for you to find out whether it’s the right fit for your team. Without further ado, here are five major perks of video courses for continuous professional development.

The Importance of Customer Surveys & the Best CSAT Tools
The Importance of Customer Surveys & the Best CSAT Tools

At the end of the day, the success of your business is solely in the hands of your customers. While you could spend all of your money developing great products and services and running sales and marketing campaigns to promote them, this doesn’t guarantee a positive customer experience. This might seem like a slightly depressing reality, but if you think you can’t affect the way people see your business, you are dead wrong. In order for you to effectively optimise your customer experience, you first have to understand what things they like and dislike about you. With a number of great, simple tools out there designed to help you do exactly that, it’s easy to start improving your customer satisfaction. Read on to discover why you need a customer survey tool and what you can do with them.

Why Business Reputation Matters & How to Boost it Online
Why Business Reputation Matters & How to Boost it Online

The way people choose the businesses they buy products and services from has changed fundamentally with the near-universal adoption of the internet and its various review sites. While in the past, people learned about products and services largely through word of mouth, today, online reviews on sites like Google, Facebook and Yelp could make or break your business. These days, people place a lot of trust online reviews: one survey found that 88% of people trust reviews on Facebook and Yelp just as much as personal recommendations. With this in mind, today we’re going over why a strong online reputation is crucial for any modern business and how you can boost this through online reviews.

The Power of Google Reviews for Gaining Online Visibility
The Power of Google Reviews for Gaining Online Visibility

In this day and age, having a good flow of genuine customer reviews posted about you online is integral to making your business a household name in your local area. Google reviews are one of the best ways to raise your online profile and improve your company’s offering which is why today, we’re going over the reasons behind this as well as how to start getting more reviews from your customers.

How to Boost Company Reputation with Review Optimisation
How to Boost Company Reputation with Review Optimisation

As we said in our previous blog post, your business reputation is incredibly important and online reviews of your products and services can make or break your business. That’s why you need a strategy for getting more reviews from your customers and ways to use these to display your excellence. Don’t assume your clients will remember to review you without you offering them some gentle reminders – you can do just this with Ratings & Review Optimisation. Read on to find out how you can use this tool to get more reviews, gain more visibility for your business online and improve on your customer experience.

What is Inbound Marketing & How to Add it to your Business
What is Inbound Marketing & How to Add it to your Business

If you’ve done any amount of research into marketing your small business, you’ve likely come across the term “inbound marketing” at one point or another. But what exactly is inbound marketing – and is it right for you? Inbound marketing is a highly valuable form of digital marketing that we believe should be part of any small business’ marketing strategy. In today’s blog post, we’ll go over exactly what inbound is, why you should be taking a largely inbound approach to your marketing and how you can get started.

Meet Our New Business Vertical: Technology & Pulling Results
Meet Our New Business Vertical: Technology & Pulling Results

As you might have noticed on our blog in recent months, we’ve moved to a model where every month we focus on a different aspect of business. October was all about getting more business through marketing and November focussed on IT security and the role this plays in the everyday running of your small business.

5 Reasons to Invest in a Business Reporting Tool
5 Reasons to Invest in a Business Reporting Tool

Using a business reporting or analysis tool provides an attractive opportunity for small businesses: they allow you to gather and analyse large quantities of data without the help of a dedicated business analyst, presenting findings in a way anyone can understand. A reporting tool is a great addition to your business performance management, but before you rush to buy one for your organisation, have a read through our brief guide to the pros and cons of using one to understand what you’re in for.

5 Reasons you Need to Back up your Office 365 Data
5 Reasons you Need to Back up your Office 365 Data

Does Office 365 back up your data? In short, the answer to this question is yes – but only to an extent. Microsoft will help you recover your data in case something like a natural disaster or a fire, or if you suffer a hardware failure that means you lose important files or emails. They also provide you 30 days of time to recover files moved to the recycling bin before it deletes them completely, offering you some protection against human error as well.

Here’s Why you Need Third Party G Suite Backup
Here’s Why you Need Third Party G Suite Backup

G Suite is a highly attractive collection of tools for SMEs: they’re cheap, even free to use, widely known and cloud-based, allowing you to work from anywhere. Since the productivity suite is owned by one of the world’s premier tech giants, most people trust their data is in good hands when it’s stored with Google.

4 Surprising Facts About Office 365 & G Suite Backup
4 Surprising Facts About Office 365 & G Suite Backup

In the past few weeks, this blog has focused on the shortcomings of the built-in recovery measures of the G Suite and Office 365, highlighting the need for a third-party backup solution. There are a number of myths about cybersecurity and data backup surrounding these two cloud-based suites. People often use these misconceptions to convince themselves they don’t need an external backup solution for their data.

Top 3 SaaS Backup Solutions for Office 365 & G Suite in 2020
Top 3 SaaS Backup Solutions for Office 365 & G Suite in 2020

Over the past couple of weeks on this blog, we’ve been going over the limitations popular cloud-based productivity suites Office 365 and G Suite have when it comes to backing up your data. Clearly, if you take your data security seriously and want to minimise downtime and having to redo lost work, you need a third-party backup solution for your files and messages.

8 Things to Look for in your Office 365 Backup Solution
8 Things to Look for in your Office 365 Backup Solution

Did you know that 64% of data loss happens due to accidental or malicious deletion? Or that 32% of organisations will at one point experience a data loss event? This means every organisation would benefit from a data backup service that saves a copy of their files and messages automatically to protect them from disasters. But what should you keep an eye on when shopping for an Office 365 data backup service? In today’s article, we’ll go over eights features your organisation could benefit from in a third-party backup service.

How will COVID-19 Affect Productivity?
How will COVID-19 Affect Productivity?

The Coronavirus has changed nearly all aspects of our lives, and the way we work is arguably one of the areas of our lives most affected, with so many people having to work from home during the pandemic. Understandably, business leaders everywhere are wondering about the best ways to stay productive in this new environment. That being said, the fact is that it’ll take a bit of distance and perspective to fully understand the impact this pandemic has had, and will have, on productivity.

5 Myths About Employee Monitoring you Should Disregard
5 Myths About Employee Monitoring you Should Disregard

If your team is commonly experiencing issues like missed deadlines, burnout or cybersecurity compliance issues, chances are you could benefit greatly from employee monitoring software. However, many people are wary of the concept – doesn’t it come off as invasive or like you don’t trust your employees? Not at all – as long as you follow some basic guidelines and remain honest and open with and supportive of your team.

5 Features of Phoenix Team Analytics you Should Know About
5 Features of Phoenix Team Analytics you Should Know About

Over the last few weeks, we’ve talked a lot about employee monitoring and its benefits on our blog. Today, we thought we’d take a closer look at our preferred product for productivity tracking, Phoenix Team Analytics. We’ll go over five key features of this software product so that you can better understand the unique value it could bring to your organisation. Without further ado, let’s get started.

The Importance of Customer Surveys & the Best CSAT Tools
The Importance of Customer Surveys & the Best CSAT Tools

In order for you to effectively optimise your customer experience, you first have to understand what things they like and dislike about you. With a number of great, simple tools out there designed to help you do exactly that, it’s easy to start improving your customer satisfaction. Read on to discover why you need a customer survey tool and what you can do with them.