Resources

Everything you Need to Know About Regulatory Requirements
Everything you Need to Know About Regulatory Requirements

A regulatory requirement is a law or rule that businesses must adhere to in order to operate legally. There are many different regulatory requirements, and it is important for businesses to be aware of them all.

What is Managed IT Support? The Pros and Cons of Having a Managed IT Service Provider
What is Managed IT Support? The Pros and Cons of Having a Managed IT Service Provider

One of the most important aspects of running a successful business is having reliable and efficient IT support. But what is managed IT support? And what are the pros and cons of using a managed service provider?

IT Solutions Edinburgh
IT Solutions Edinburgh

Our Edinburgh IT Solution services are just one part of the many vital areas your business can work with us to improve productivity, increase security, and reduce overall costs. A forward-thinking, highly motivated company like Onestop will take your business to the next level. 

Managed IT Support Edinburgh: How do I Know What’s Right for Me?
Managed IT Support Edinburgh: How do I Know What’s Right for Me?

With businesses relying on technology to empower their services, having reliable Managed IT Support in Edinburgh, Glasgow, Aberdeen and Central Scotland has never been more important.

Office IT Support in Scotland
Office IT Support in Scotland
Managed IT Support Aberdeen: How do I Know What’s Right for me?
Managed IT Support Aberdeen: How do I Know What’s Right for me?

Outsourcing IT Support Services in Aberdeen is a wise move for SMEs. There are numerous IT Support providers covering Aberdeen, Edinburgh, Glasgow and central Scotland areas and they all package their services in different ways. At Onestop we provide a wealth of products and support to meet the needs of our SME IT customers. Broadly speaking our IT Services divide into IT Support and Managed IT Services. We work with each customer to create an individual package of services that meets their needs, often pulling in elements of both IT Support and Managed Services.  

Managed IT Support Scotland: How do I Know What’s Right for Me?
Managed IT Support Scotland: How do I Know What’s Right for Me?
Why Companies Should Outsource their IT Support
Why Companies Should Outsource their IT Support

Running a business is no easy task. You have to keep up with the latest IT trends and updates, be aware of any security vulnerabilities, and decide which software to use. This can sometimes feel like too much for one person or team, so it's understandable when businesses are sceptical about outsourcing IT support. But if you choose wisely, there are many benefits! This blog post will go over 5 reasons why IT support should be outsourced in favour of company growth and success. 

IT help desk: From Printer Troubleshooting to Accessing Shared Drives
IT help desk: From Printer Troubleshooting to Accessing Shared Drives

From printer troubleshooting to accessing shared drives: How our IT support team improves business continuity Troubleshooting an offline printer “We had one user calling us because their printer was showing up as offline. It’s generally frustrating for people when they can’t use the equipment in their offices, and printers tend to act up quote often. I resolved the issues within a timely manner by assigning a static IT for the device. This solution should also prevent the problem from reoccurring in the future so the client will be able to use their printer just fine from now on! I was happy to help as printer issues can take a while to troubleshoot if you don’t know exactly what to look for. This is a great example of what I call the magic behind the curtain as we are able to work in the background and use our experience to fix issues quickly.” – Michael F.

Why are Businesses Choosing IT Outsourcing?
Why are Businesses Choosing IT Outsourcing?

Technology has come to play a crucial role in everyday business operations and most of the times it can either enable or hinder the success of your organisation. In this context, it’s then no wonder that more and more businesses are moving away from managing everything in-house (which can be both time- and budget-consuming), and are choosing to partner with specialised IT supportcompanies. According to KPMG we are entering a “radical new world of outsourcing”, as IT is being recognised as a business enabler. Many organisations are starting to recognise the value in outsourcing their IT and decide to leverage the expertise and experience of top IT engineers by partnering with expert IT providers. (read: Why businesses are turning to managed IT services)

3 Ways to Use Technology with Purpose Within your Organisation
3 Ways to Use Technology with Purpose Within your Organisation

What is the role of technology? Simply put, to make our lives easier. Therefore, business technology should have the sole purpose of making your work-life easier. Yet many companies still struggle to make use of technology in a way that fosters business growth, and employees sometimes find themselves struggling to cope with the devices and applications they use in the office.

How to Train New Employees on Corporate Security
How to Train New Employees on Corporate Security

When new staff enter your organisation, you need to make your security policies a priority during the onboarding process, to ensure your company will not suffer devastating security incidents in the future. We find that one of the biggest reasons that motivates employees to bypass security measures is saving time and being more productive. This can happen even more often with a new hire who may be eager to add value to the organisation but do not fully understand your company’s procedures and security requirements. They may want to use tools and systems that that used in the past in order to boost performance in your organisation – and this is great! But if this is done outside the eyes of your IT, it can also mean that sensitive data could be put at risk. So how can you prevent this? This is often referred to as ‘shadow IT’ as it implies information-technology systems and solutions built and used inside organisations witho

What to Look for in an IT Service Provider
What to Look for in an IT Service Provider

Few things are more important to your company than the proper management of your systems and data, as these are used on a day-to-day basis by (most probably) the vast majority of your employees. And just as you would not hand over the keys to your home to a total stranger you should not entrust your company’s IT systems to a third party without thoroughly vetting them. So how do you go about doing this? Here are the top 3 important qualities to look for. What is the level of expertise?

4 Ways Outsourcing your IT can Really Help your Business Grow
4 Ways Outsourcing your IT can Really Help your Business Grow

Most small to mid-size businesses think they can or should do it all. And while this mentality may be okay in the very beginning of establishing your organisation, it will soon start to stall the growth of your company. Growth takes time and resources, but when these are spent on tasks outside of your core business activity, you will soon find yourself with very little time to actually do your work. This is why most businesses – small or large – outsource some tasks: payroll administration, human resources and recruiting being the most common.

Vendor Management
Vendor Management

We live and function in a connected world and there are few if any businesses who don’t rely day to day on external vendors.  They might be a delivery company, getting your goods to your customers, or delivering vital raw goods to your business for further processing.  Your IT services may well be outsourced, sometimes to multiple companies; who do you contact if something goes wrong or you need to make changes?  Even the maintenance of your premises is most likely outsourced – when the roof leaks or the power goes out who do you contact?

Pseudonymisation
Pseudonymisation

Pseudonymisation is literally a mouthful, a portmanteau derived from pseudo and anonymisation.  Apart from being a pronunciation challenge, it is a concept that appears repeatedly within the GDPR and it is important to any organisation that will be processing data beyond the introduction of the General Data Protection Regulation in May 2018.  It offers significant benefits to any organisation engaged in data processing, one key reason for its deployment is the ability to process data beyond the limits stated at the time of its collection. 

Why your Business Needs an IT Budget
Why your Business Needs an IT Budget

Why is preparing an IT budget within SMEs (small medium enterprises) essential? And, how can having a strategic budget propel your organisation towards success in the modern, competitive marketplace. Here, we delve into the main steps involved in creating an IT budget.

How to Create Asset Management Databases
How to Create Asset Management Databases

In this post, we examine how small and medium enterprises (SMEs) can develop and implement an IT asset database. We also discuss the reasons for having a computerised asset management system, what it should include and some of the issues that could arise without such business information to hand.

Why Does my Business Need IT Support?
Why Does my Business Need IT Support?

If you own a small or medium sized business, typically with between 10 and 150 employees, you may have wondered how to get the best from information technology. If so, read on for some essential tips on how your company can get the most from its investment in computers, given proper IT support. We also offer an insight into how to organise your IT to achieve growth, even in a competitive marketplace.

How to Provide Excellent IT Support for SMEs
How to Provide Excellent IT Support for SMEs

Almost invariably, the standard of small business IT support received from helpdesks tends to leave a lasting impression on customers. At contract renewal time, exceptionally good or bad service affects repeat business and referrals, too.

How to get Control of your IT And Understand it
How to get Control of your IT And Understand it

Today’s competitive world of business means that IT is indispensable. Over recent years, the processing power of computers has transformed the workplace immensely, from streamlined back offices to high-speed customer care. Similarly, the widespread take-up and use of smartphones has changed how customers browse and shop. As a result, successful modern organisations need to make sure their computing system is powerful enough to rival those of their competitors.

Moving to a New IT Support Provider
Moving to a New IT Support Provider

If you are responsible for information technology in a small to medium-sized business with between ten and 150 employees, read on to discover why your company might want to consider changing its IT support arrangements. We also offer some advice about the points to check before making a decision, as well as useful tips to ease the transition.

Are you Aware of the Big Changes Coming to Windows 7?
Are you Aware of the Big Changes Coming to Windows 7?

After January 14th, 2020, Microsoft will no longer offer support for Windows 7. This means that there’ll be no more patches or updates for this operating system, and they’ll no longer offer free customer support for it. If you’re part of one of the 43% of organisations that still uses Windows 7, you need to understand what this news means for your business so you can make the right choice for what to do prior to January 2020.

3 Reasons you Should Upgrade to Windows 10 Today
3 Reasons you Should Upgrade to Windows 10 Today

With Microsoft ending their support for Windows 7 on January 14, 2020, it’s time to start thinking of an update if you’re still using the 9-year-old operating system. Here at Onestop IT, we’re big fans of Windows 10 and would recommend updating your operating system to it as soon as possible. In today’s instalment of our series on Windows 7 end of life, we go over three major improvements that you can expect when upgrading to Windows 10.

The Importance of Customer Surveys & the Best CSAT Tools
The Importance of Customer Surveys & the Best CSAT Tools

At the end of the day, the success of your business is solely in the hands of your customers. While you could spend all of your money developing great products and services and running sales and marketing campaigns to promote them, this doesn’t guarantee a positive customer experience. This might seem like a slightly depressing reality, but if you think you can’t affect the way people see your business, you are dead wrong. In order for you to effectively optimise your customer experience, you first have to understand what things they like and dislike about you. With a number of great, simple tools out there designed to help you do exactly that, it’s easy to start improving your customer satisfaction. Read on to discover why you need a customer survey tool and what you can do with them.

Why Business Reputation Matters & How to Boost it Online
Why Business Reputation Matters & How to Boost it Online

The way people choose the businesses they buy products and services from has changed fundamentally with the near-universal adoption of the internet and its various review sites. While in the past, people learned about products and services largely through word of mouth, today, online reviews on sites like Google, Facebook and Yelp could make or break your business. These days, people place a lot of trust online reviews: one survey found that 88% of people trust reviews on Facebook and Yelp just as much as personal recommendations. With this in mind, today we’re going over why a strong online reputation is crucial for any modern business and how you can boost this through online reviews.

4 Surprising Facts About Office 365 & G Suite Backup
4 Surprising Facts About Office 365 & G Suite Backup

In the past few weeks, this blog has focused on the shortcomings of the built-in recovery measures of the G Suite and Office 365, highlighting the need for a third-party backup solution. There are a number of myths about cybersecurity and data backup surrounding these two cloud-based suites. People often use these misconceptions to convince themselves they don’t need an external backup solution for their data.

VoIP vs Traditional Phone Systems
VoIP vs Traditional Phone Systems

Living in the digital era, we’re all accustomed to instant communication. Whether it’s an update on the news, a WhatsApp message or a notification from Facebook, we settle for nothing less than hyper-efficient messaging – and your business deserves nothing less. Organisations of all sizes are now recognising the importance of leveraging Voice over Internet Protocol (VoIP) to achieve seamless connectivity that will help them unlock their full potential. Although the traditional phone system fulfils its objective effectively – connecting person A to person B – digital technology has made businesses vastly more interconnected with superior ease. The VoIP phone system dates back to 1973, but it’s only recently that it has become a near-mandatory asset for all savvy business owners looking to communicate more effectively and ultimately gain an advantage over their competition. In this article, we’ll break down what VoIP is, how it compares with the traditional phone system and how adopting VoIP technology can benefit your business.

The Benefits of the Onestop Learning Platform
The Benefits of the Onestop Learning Platform

Over the last few articles on this blog, we’ve outlined some of the many benefits of staff training courses and the specific upsides of utilising video in your staff’s learning experience. In today’s blog post, we’ll take a closer look at our own learning portal and how you can use it to strengthen your team’s skills in both technical areas like IT and supporting mental health in the workplace.

Phoenix Team Analytics: Boost Productivity!
Phoenix Team Analytics: Boost Productivity!

Your team’s productivity means everything. However, it’s a term that can elude definition and be even harder to accurately measure. While in the past, many managers have been content with basing estimations of productivity on how long people stay in the office, how long they take for lunch and how often they check their phone, these kinds of checks have been made very difficult recently.

IT Support: What to Look for
IT Support: What to Look for

Have you ever been in a situation where your computer crashed, or an employee had their laptop broken? If so, then it may be time to find IT support. Find out how to find the right IT support company with this blog. Our IT professionals here at Onestop share what they look for when searching for the best IT support company.  There can be many distinct aspects to look out for when choosing the right IT support company. Here is our checklist that you should use when choosing your IT support provider.